The Right Tools at the Right Time
Speed, agility, and efficiency matter more than ever in landing top talent.
It’s been said many times before: hospitality needs to change. It needs to adapt, modernise, and catch up with the rest of the business world. In an industry where the people are at the forefront; we need to ensure that those who are on the frontlines are being looked after. This has been exacerbated by the pandemic, during which servers and chefs were thrown back onto the “frontline” and forced to bear the brunt of face-to-face contact in an extremely precarious time before widespread vaccination. While the rules have recently changed regarding those who have received vaccinations, with many of the service industry being under 30, there is a significant delay in getting everyone in hospitality ready to work without restrictions.
Employee Experience is Everything
Launching Radisson RED
Our latest event, Redefining Staff Retention, followed on from our Rebuild & Reinspire Recruitment Summit. In this series of talks, we spoke to major operators from restaurants, bars and hotels to talk about the importance of retaining staff during this turbulent period of reopening and returning to some sort of normality in today’s society.
In these sessions, we delved a little deeper into how operators are approaching their retention strategies with a focus on balancing the needs of employees versus the balancing of books from a financial perspective.
People Should Be at the Forefront of Hospitality
Redefining Staff Retention:
A Discovery of the Employee Experience in the New Normal
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WATCH WEBINAR
It’s been a long time coming, and the pandemic—and to some extent, the effects of Brexit—has heightened the issues which have been bubbling under the surface for a long time. But the hospitality industry has woken up to the fact that its people both are the face and the driving force of its success, and they should be appreciated as such. Your workers are humans and need to be treated as such - and after the pandemic, it’s never been more important to ensure that your business places your people at the front and centre of your priorities.
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Go back two years and the boardroom were discussing growth and profit; now it's very much people and retention on the agenda.
Chris Fletcher - Co-Founder EXP101 and Facilitator
Why is it Important to Put People
at the Forefront?
Career Story Pages
The best way to demonstrate your business as a diverse workplace. Using Harri’s Career Story Pages to show off the best of your brand - what you value, your ethos and your culture, bringing them to the forefront when attracting candidates.
Help job seekers understand why they should work for you and drive excitement at the start of the candidate journey.
Attract passive candidates and create a competitive advantage in offering a unique view into your EVP.
Display and centralise information regarding job openings, organizational values, culture, employee testimonials, and benefits.
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The Right Tools
at the Right Time
Speed, agility, and efficiency matter more than ever in landing top talent.
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What are Businesses Doing to Put People at the Forefront?
Businesses are already waking up to the fact that people are their most valuable resource. The amount of effort, time and money that goes into recruiting new talent—especially in the middle of a labour crisis—far outweighs the cost of upskilling and investing in current talent. It is more cost-effective to look inwards and invest in the teams that are already working for you.
Conclusion
How Harri Can Support Positive Change in Hospitality
Conclusion
Businesses are already waking up to the fact that people are their most valuable resource. The amount of effort, time and money that goes into recruiting new talent—especially in the middle of a labour crisis—far outweighs the cost of upskilling and investing in current talent. It is more cost-effective to look inwards and invest in the teams that are already working for you.
The issue of wellbeing and mental health has also, rightfully, come to the fore amidst conversations about the pandemic. Aside from the issues of overworking, burnout and stress, the pandemic has brought a whole host of new concerns and uncertainties into the collective psyche. Businesses are realising that people need to be treated with sensitivity and be supported by their employers - otherwise employees are left feeling undervalued, overworked and unappreciated.
Want to find out more about how Harri can support you in attracting talent and marketing your brand? Book a demo here.
Take mental wellbeing really seriously. Read about it and explore it. Let's make the environment and culture exciting and understand how people really tick.
Andrew Coney - General Manager at The Hari
Danny Stacy, Evangelist at Indeed
Want to find out more about how Harri can support you in attracting talent and marketing your brand? Book a demo here.
Paul Spencer
Operations Director at EdynGroup
In times such as these, hospitality cannot be lagging behind. Yes, traditionally we work long, hard, unsociable hours that don’t suit people with families or those who want the normal 9-5. But hospitality is proving to be more inclusive in terms of what it can offer employees and more varied in terms of job prospects than ever before - and this is shown by how much they are valuing their people. As well as changing their internal policies, hospitality businesses need to ensure they are attracting talent by showing off their EVP and creating an attractive employer brand.
My advice would be, keep going, keep moving and keep evolving. Success is never final especially where people are concerned.
Craig Cunningham, Director of F&B at The Student Hotel
David Daniels-Ekarte
Group Head of F&B at The Club Company
Craig Cunningham
F&B Director at The Student Hotel
The issue of wellbeing and mental health has also, rightfully, come to the fore amidst conversations about the pandemic. Aside from the issues of overworking, burnout and stress, the pandemic has brought a whole host of new concerns and uncertainties into the collective psyche. Businesses are realising that people need to be treated with sensitivity and be supported by their employers - otherwise employees are left feeling undervalued, overworked and unappreciated.
How Harri Can Support Positive Change in Hospitality
Career Story Pages
The best way to demonstrate your business as a diverse workplace. Using Harri’s Career Story Pages to show off the best of your brand - what you value, your ethos and your culture, bringing them to the forefront when attracting candidates.
Help job seekers understand why they should work for you and drive excitement at the start of the candidate journey.
Attract passive candidates and create a competitive advantage in offering a unique view into your EVP.
Display and centralise information regarding job openings, organizational values, culture, employee testimonials, and benefits.
Get Started
How Can Hospitality Show Off That It’s a Great Career Option?
Scheduling
Using tools to ensure your staff have the flexibility they need to fit to their lifestyle, Harri’s unique scheduling module allows you to flex rotas at a click of a button which can present your roles as a career of choice.
This allows hospitality to become a career of choice - no more rigid, unsociable timetables that don’t fit in with people’s lives.
Allow employees to swap, drop and request more shifts as they need - you can even enable automatic, direct, or pick-up shift functionality for employees to engage with.
Provide team members with access to the TeamLive app to trade and shift swaps on the go.
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In times such as these, hospitality cannot be lagging behind. Yes, traditionally we work long, hard, unsociable hours that don’t suit people with families or those who want the normal 9-5. But hospitality is proving to be more inclusive in terms of what it can offer employees and more varied in terms of job prospects than ever before - and this is shown by how much they are valuing their people. As well as changing their internal policies, hospitality businesses need to ensure they are attracting talent by showing off their EVP and creating an attractive employer brand.
Go back two years and the boardroom were discussing growth and profit; now it's very much people and retention on the agenda.
Chris Fletcher -
Co-Founder EXP101 and Facilitator
Why is it Important to Put People
at the Forefront?
How Can Hospitality Show Off That It’s a Great Career Option?
