The Right Tools at the Right Time
Speed, agility, and efficiency matter more than ever in landing top talent.
This webinar encompassed a diverse group of hospitality operators with Chris Fletcher from EXP101 facilitating the session. The event is part of a series which builds upon the second session from the Hospitality Recruitment Summit, “Retain” which spoke about the importance of retaining staff at this current time. In this webinar we delved a little deeper into how operators are approaching their retention strategy with a focus on practicality vs balancing the books with People and Finance Leaders instigating some good discussion.
Retaining Staff in a Post Pandemic World in Hospitality
Launching Radisson RED
With eased regulations on the horizon, the focus on recruitment, retention, and engagement has never been more important. Following on from our Hospitality Recruitment Summit, to solve the short-term problems in recruitment, we take a closer look at how operators are planning long-term gains such as retaining their staff, both from a well-being perspective and an operational/ financial one.
A Discovery of the Employee Experience in the New Normal
Redefining Staff Retention in Restaurants
GET STARTED
GET STARTED
WATCH WEBINAR
GET STARTED
Get Started
Speakers
The Right Tools
at the Right Time
Speed, agility, and efficiency matter more than ever in landing top talent.
Get Started
It's a candidate led market right now. Candidates are interested in mental health policies; diversity in restaurants and CSR. They are becoming increasingly important to people.
Sophie Canning
Head of Talent Development, Gaucho
"
You have to think about labour in a much more flexible way. As finance people we have to embrace the challenges and think about the way we understand people.
"
"
Frank Bandura
GFO, Gusto
We're hoping that tronc will help us get ahead of the game with regards to retaining staff and increasing wages.
"
"
Strahan Wilson
CFO, State of Play
Go back two years and the boardroom were discussing growth and profit; now it's very much people and retention on the agenda.
"
"
Chris Fletcher
EXP101 - Host
The key to retention is to ensure everyone has a personal development plan and knows what they're working on.
Promote from within and grow internal talent; you will see supercharged retention potential.
We need to think about things completely differently; it's about staff wellbeing and understanding individuals needs.
Don't offer flexibility as an afterthought, it needs to be part of the overall people strategy.
Team communications were huge during lockdown; this will continue to be on the agenda molving forward.
The crisis has given financial teams the opportunity to start from a zero base and critically examine where the business is spending money.
Key Takeways
Restaurants & Bars
Harri is mobile first. We are developing in employee wellness; setting shift patterns and setting living wage. We have to get creative and be more adaptable to attract talent and keep them.
"
Matthew Ingram
Head of Product Solutions, Harri
Turnover rates are now significantly lower; add internal promotion to that and you are supercharging
retention potential.
"
Andrew O'Callaghan
People Director, Dishoom
Our panel’s advice for operators looking to retain their staff: listen to your teams. Acknowledge their changing needs and expectations and talk to them. Figure out what you can do to enable them to perform best in their roles. Make the onboarding process as smooth as possible, and think about labour in a more flexible way.
Managing the Employee Experience in The New Normal
Frank Bandura
CFO
Strahan Wilson
CFO
Sophie Canning
Head of Talent Development
Andy O'Callaghan
People Director
It seems the staff retention problem caused by both Brexit and the ongoing pandemic may be more challenging than we initially thought. Gusto’s Frank Bandura pointed out that it’s now having a big impact on the bottom line, saying that people have always been high on the agenda; but now, people are top of the agenda.
Chris Fletcher
Host
Matt Ingram
Head of Product Solutions
WATCH WEBINAR
Commercial Impact on Retention